Frequently Asked Questions
Everything you need to know about your Smooche glow.
Are Smooche products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Smooche products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat.
Are your beauty products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.